Reservations, Walk-In & Arrival

● Walk-ins are welcome, but the availabilities are not guaranteed

● Treatment appointments are recommended to be scheduled two weeks in advance to ensure that your preferred time and treatment is available

● All bookings will be self-scheduled at www.lumiinternational.ca

● You are entirely responsible for the accuracy of the appointment time and treatment service you book

● Please complete the online massage consultation form (RMT only) after your booking has been confirmed

● A prepayment option for the Japanese Ofuro Tub is available upon booking

● We recommend that you arrive 15 minutes prior to your scheduled appointment

●  MEMBERS; after your treatment, please enjoy the facility with some refreshments and snacks to relax at your own leisurely pace


Cancellation Policy

● You may cancel your appointment without charge up to 24 hours preceding your appointment. Same day cancellations will be charged 50% of the scheduled service price. If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged full price for the scheduled service.


Payment Policy

● We accept Cash, Debit, Visa, Mastercard, American Express, Union Pay, Wechat, Alipay

● All direct payment gateways adhering to the standards set by PCI- DSS as manage by the PCI security standards council

● PCI-DSS requirement help ensure the secure handling of credit card information by our store and its service provider


Third-Party Services

● Third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us

● Certain third-party service providers may have their own privacy policies in respect to the information we are required to provide to them for your purchase related transactions

● For third-party service providers, we encourage that you read their privacy policies so you can understand the manner in which your information will be collected

● Once you leave our website or redirected to a third-party website or application, you are no longer govern by this privacy policies or our website terms and services

● Some providers may be located or have facilities that are located in different jurisdictions than either you or Lumi. Your information may become subject to the laws of that jurisdiction


Spa Etiquette

● Please respect all spa guests' right to privacy and serenity by silencing all cellular phones and pagers while in the spa area and keep voices low

● Lumi Spa+Cafe reserves the right to refuse service to any client for improper conduct

● Inappropriate conduct or language during a service will result in immediate termination of the service, we reserve the right to define an inappropriate conduct

● In the interest of providing a healthy and safe environment for our guests, the use of any type of tobacco, nicotine,, and marijuana including but not limited to smokeless tobacco, e-cigarettes, and nicotine/chewing tobacco inside and/or on the spa premises is strictly prohibited


Restrictions on Disclosure of Confidential Information & Privacy Policy

● Lumi Spa+Cafe is committed to protecting your privacy and will not give out or sell any payment information provided to us by our customers

● Any information collected is used to improve service, pricing, product, promotion and content of our website

 ● By agreeing to our terms and conditions when booking for an appointment, we imply that you consent to Lumi Spa + Cafe in the collection of your information for our use within our corporation

● If you do not wish your information to be used in improving our services and products in our company , you may email us to withdraw at any time

● If you would like to correct or amend any information we have collected or register a complaint, please email us at Markham@lumiinternational.ca

● We may disclose your personal information if we are required by law to do so, or if you violate our terms and services


Other Terms & Conditions

● No outside food, drinks and/or alcohols are permitted on the premises

● Food and drinks purchased inside the spa are permitted only in designated dining areas

● If anyone is believed to be under the influence of alcohol or drugs, Lumi reserves the right, and the staff is authorized, to deny entry and or remove that person from the property

● If you are taking medication of any kind, being treated for any illness, or pregnant, consult your physician prior to using our products, and services

● Neither Lumi Spa + Cafe nor any of it management, employees, or other representatives will be liable for any damages arising out of or in connection with use of this website

● This is a comprehensive limitation of liability that applies to all damages of any kind, direct, indirect or

consequential damages, lost of data, lost of profit, lost or damage to property and claims of third parties regardless of the circumstances


Personal Belongings

● We regret that we cannot be responsible for any loss or damage of personal articles, please keep all valuables with you during your visit

● Do not leave your belongings unattended


Age Of Consent & Spa Use Policy

● Guest’s under the age of 15 years, MUST be accompanied by a responsible adult over the age of 21

● By using Lumi’s website , you represents that you are at least the age of majority in your state of province of resident, and you have given us your consent to allow any of your minor dependent permission to use our website